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Appointment Scheduler – Call Center (Bend, Oregon)

CityMD

This is a Contract position in Bend, OR posted March 24, 2021.

Job Description

Essential Job functions:

  • Responsible for handling patient inquiriesAnswering questions regarding appointments, registration updates, EMR inquires, and non-medical informationAnswering questions regarding prescription refills, lab order status and clinical department requests
  • Provide excellent customer service to both internal and external customersDirect requests and unresolved issues to the designated departments
  • Refer unresolved patient grievances to designated department contact for further investigation.
  • Complete tasks sent via EMR, obtain and evaluate all relevant information to handle patient inquiries
  • Provide feedback on the efficiency of the customer service process
  • Organize workflow to meet patient and/or customer needs
  • Meet or exceed individual and department production, reporting and quality metrics
  • Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements
  • General Job functions:

  • Other duties as assigned
  • Environmental Risks:

  • Extreme temperature
  • Physical Job Requirements:

  • Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
  • Physical agility, which includes ability to maneuver body while in place.
  • Dexterity of hands and fingers.
  • Endurance (e.g. continuous typing, prolonged standing/bending, walking).
  • Education, Certification, Computer and Training Requirements:

  • High school diploma or equivalent required. 1-year customer service experience required, preferably in a healthcare setting.
  • Strong written, verbal and interpersonal communication skills to effectively work and communicate with internal and external customers/patients with the ability to articulate message to ensure information is clear and accurate. 
  • Presents professional demeanor with the ability to positively adapt to change. 
  • Ability to perform calmly, competently and quickly in emergency situations.
  • Ability to multi task, prioritize and organize work in order to respond to multiple demands and timelines. 
  • Proficiency in Microsoft Office programs required.
  • Travel: – may be required for meetings or other duties at satellite locations.

    Benefits*

  • A friendly and fast-paced environment working with passionate people

  • Outstanding growth opportunities

  • Time Off

  • Medical, Dental and Vision Insurance

  • Short/Long Term Disability, HSA, and Life Insurance

  • 401K plan with company matching contribution

  • Cash Bonus Programs

  • Recognition and rewards programs to recognize successful teams

  • Other Perks & Discounts

  • Commuter and parking discount program to help you save (using pretax dollars)

  • *Full Time Benefit Eligible Employees Only ​

    Equal Opportunity Employer

    Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

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