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Bilingual Application Support Specialist (French/English)

SquarePeg Hires

This is a Full-time position in Beaverton, OR posted May 10, 2021.

The Payroll Technical Support Specialist is expected to deliver high quality support to our Workforce Ready (WFR) customers, while utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention.

This position will provide end user support for the Workforce Ready Time and Labor, Human Resources and Payroll modules.

Responsibilities
The role will require the Payroll Technical Support Specialist to assist customers with the use and usability of our Workforce Ready (WFR) application Diagnose, troubleshoot and resolve issues while providing exceptional service Provide help desk support of assigned cases including outbound call backs, e-mails, chat and internal support tickets Develop and maintain an intermediate level of knowledge of WFR products Document all interactions with accounts and create trail for others to follow Use product knowledge and experience to resolve difficult tickets submitted by end-users while making use of problem-solving abilities Timely, accurate, and complete responses to inquiries Ability to successfully work both independently and as a part of a team
Requirements
1-3 years of experience using Time & Attendance, Payroll and/or Human Resource applications or related experience preferred Canadian payroll and/or bilingual French/English strongly preferred Strong demonstrated technical troubleshooting skills Excellent written, oral communication, listening and telephone skills Focus on customer service and satisfaction required Strong computer skills with a proficiency in successfully learning new technologies quickly

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