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Runner/Busser/Hospitality Support

Domaine Serene Wine Lounge

This is a Contract position in Lake Oswego, OR posted May 26, 2021.

Hospitality Support/Runner/Busser

Domaine Serene Wine Lounge Lake Oswego

Lake Oswego, OR

Pursue Your Passion for Wine with Domaine Serene!

Domaine Serene Wine Lounge in Lake Oswego seeks an experienced, driven Hospitality Support/Runner/Busser professional to build relationships and inspire customers on their wine journeys. We are looking to hire the best of the best-a hardworking and dependable team player, eager to learn and excel. The Hospitality support position is an hourly position with highly competitive pay and eligible for tips with opportunity for career advancement. We offer a deep education in Oregon and Burgundian wines, and a rewarding career growth path for top performers.

We are Domaine Serene, America’s Most Acclaimed Winery. Founded in 1989 by Ken and Grace Evenstad, we are the only winery in the world to have secured a top 3 or better ranking for Pinot Noir and Chardonnay from Wine Spectator’s coveted Top 100 Wines of the Year list. Located at the top of the Dundee Hills in the Northern Willamette Valley, Domaine Serene’s picturesque Winery Hill Estate is home to one of the world’s most advanced winemaking facilities, and most luxurious tasting experience facilities. Evenstad Estates owns and meticulously manages over 1,000 acres of land, including 275 acres of hillside Pinot Noir and Chardonnay vineyards, all of which are dry-farmed and LIVE certified sustainable.

In 2015, the Evenstads purchased Château de la Crée, a 15th-century chateau and state of the art winery located in Santenay, Burgundy. With 25 acres of sustainably farmed vineyards throughout the Côte de Beaune, the French portfolio in Burgundy consists of three brands: Les Tourelles de la Crée, Château de la Crée, and Maison Evenstad.

Mission: The Hospitality Support/Runner/Busser provides an exceptional brand experience for consumers through the highest level of product knowledge, hospitality, and customer service. The Hospitality Support position broadens our reach by nurturing both new and existing clients to further the Evenstad Estates brand. This person works as part of a highly skilled and flexible team of Sommeliers and winery specialists that assists in generating sales and elevating guest experiences.

Company Core Values:

• Integrity

• Quality Focus

• Continuous Improvement

• Perseverance

• Hard Work

• Commercial Courage

• Loyalty

Core Competencies:

• Drive for Results

• Innovation

• Operational and Product Excellence

• Agility

• Proactive Communication

• Business Savvy

• Customer Service

• Industry Leadership

Roles and Responsibilities:

• Obtains service area assignment at the beginning of each shift.

• Maintains the cleanliness and organization of the Wine Lounge and follows opening and closing procedures.

• Ensures that all service stations are appropriately stocked with the correct wines, clean glassware, and printed materials as designated.

• Cleans tabletops and chairs promptly to ensure the room is ready for the next appointment or group between seated tastings.

• Checks floor and cleans as required.

• Resets and arranges tabletops.

• Clears tables after guests leave in a timely manner.

• Takes glass and tableware to the appropriate location in the kitchen for washing.

• Washes and polishes glassware.

• Responds appropriately to guest requests.

• Communicates guest requests to Wine Specialist and Sommelier team immediately.

• Supports Managers, Ambassadors, Sommeliers and Wine Specialists in providing exceptional service and hospitality to all guests.

• Maintains public restrooms by conducting an hourly sweep to ensure they are clean, stocked and free of any hazards or spills.

• Assists with Hospitality for special events, tastings and dinners.

• Greets all customers.

• Interacts with guests in Wine lounge. Follows expectations outlined in Domaine Serene’s social distancing policy.

• Actively promotes the sale of Domaine Serene wines, wine club and merchandise.

• Actively works to develop a thorough understanding of Domaine Serene wines, winemaking techniques, and winery history in order to educate guests on all aspects of the winery.

• Follows Domaine Serene Wine Lounge procedures including opening wine, washing and stocking glasses, bussing tables and stocking wine.

• Handles routine purchasing transactions using the POS system and cash register when needed.

• Works collaboratively in a team environment with a spirit of cooperation.

• Maintains regular, reliable and punctual attendance. Position may require flexibility in hours and days worked and include some weekends or evenings.

• Other duties and responsibilities as assigned.

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