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Software Engineering Manager

Nike Inc

This is a Full-time position in Hubbard, OR posted May 26, 2021.

Become a Part of the NIKE, Inc.

Team
NIKE, Inc.

does more than outfit the world’s best athletes.

It is a place to explore potential, obliterate boundaries and push out the edges of what can be.

The company looks for people who can grow, think, dream and create.

Its culture thrives by embracing diversity and rewarding imagination.

The brand seeks achievers, leaders and visionaries.

At NIKE, Inc.

it’s about each person bringing skills and passion to a challenging and constantly evolving game.
NIKE is a technology company.

From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport.

We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally.

Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.
NIKE is a technology company.

From our flagship website and five-star mobile apps to developing products, managing big data, and providing cutting edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport.

We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate, and serve consumers more directly and personally.

Our teams are innovative, diverse, multi-disciplinary and collaborative, taking technology into the future and bringing the world with it.
If you’re ready to innovate and lead in global technology platforms, join Nike’s Global Technology Enterprise Architecture & Platforms (EAP) organization as a Software Engineering Manager!

Be part of an organization that is revolutionizing Nike technology platforms and driving a technology landscape that is simplified, modern, flexible and will ultimately enable Nike on its journey to be a platform-oriented company in 2021 and beyond.
What is Customer Success Engineering (CSE)?
This newly created team will focus on ensuring our customers’ success in choosing and using Enterprise Architecture and Platform’s (EAP) products and services.
Here are some information and initial items that fall into CSE’s scope:
* Global presence in all of Global Technologies development locations
* Provide local guidance, consulting, support, and embedding when vital, to ensure customers succeed in choosing and using Enterprise Platform’s products
* Develop reference solutions to “dog food” our products, which will serve as examples for our customers to use
* Communicate feedback for our platform engineering teams
* Ensure a consistent experience for support and issue resolution across different platforms
Be a direct feedback mechanism and voice of our customers in the field.
The Enterprise Platform Portfolio has a wide range of capabilities from Data Streaming/Movement, Data Enrichment, Data Discovery, Data & Analytics, Big Data, AI/ML to Workflow, Business Rules and Digital Asset Management.
Who we are looking for:
As a Software Engineering Manager for the Customer Success Engineering team, you will lead CSE Product Support teams to deliver engineering support services to ensure that technical teams that use EAP platforms and products have a consistent high-quality experience for all EAP Products.
Success in this role will demonstrate the ability to build and manage support teams that serve our customers’ needs, provide more development time for our engineering teams, and continually improve EAP Products and Services.
This position will fill a management leadership role for small teams (to start with) across the globe that will provide local product support for our customers.
What you will be doing:
* Recruit, onboard, and train staff, attracting top industry talent; develop and grow engineering team members; ensure that support leads are in place for each team and ensure onboarding documentation, training, and mentoring is provided for new team members
* Coordinate definition of the L2 / L3 support function
– work with Platform Engineering teams to define the scope and terms of the support function in each area, including L2 -> L3 handoff and escalation, and access to product support runbooks
* Contribute to and evolve a common support standard and help guide product support teams to use consistent, scalable practices
* Manage team capacity
– including coordinating support needs across multiple product functions and contributions to platform team engineering
* Develop metrics to measure support delivery performance
* Provide technical and user experience feedback, as the voice of our customers, for our platform development teams
* Work with teams to advocate for automation of development and deployment tasks
* Consume and enhance Platform Observability and Monitoring tools/solutions
* Participate in our NoOps strategy and evolution to build resilient self-healing systems and Platforms
Who you will work with:
* The Software Engineering Manager will work closely with EAP leadership to develop EAP vision, strategy, and execution plans that are aligned with business outcomes
* Manage multiple Product Support teams
– provide leadership and direction for product support teams to deliver high quality support to serve customer needs
* Work with product/platform engineering teams to define how the product support teams can contribute to engineering work
– options may include L3 bug fixes and problem resolution, enhancements, CI/CD automation, and responding to end-user requests
What you bring:
* Undergraduate degree in Computer Science, or equivalent experience
* 5+ years hands on experience in delivering technology solutions/products
* 7+ years’ experience leading & managing engineering support and service functions, including Incident Management, support delivery
* Experience with triage, troubleshooting, debugging, and issue resolution for production and development use cases
* Experience building solutions in multiple programming languages such as: Java, Python, Golang, and/or Node.js
* Experience with cloud architecture and technologies: Amazon Web Services (AWS) (primarily), Google Cloud Platform (GCP), and/or Azure
* Experience with container technology
– Docker, Kubernetes, AWS EKS
* Experience driving cloud based operational excellence using: Monitoring, Fault Detection, Alerting, Performance Dashboards
* Experience with DevOps practices, including distributed code repositories, CICD pipeline automation, Infrastructure as Code (Terraform, AWS CloudFormation)
* Experience in one or more of the relevant platform areas: data/event streaming technologies like Kafka and Nifi, Data & Analytics / Big Data, Visualization, and AI/ML frameworks
* Solid understanding of Agile/Kanban/Scrum practices
* Experience working with global teams and operating / communicating across different time zones.

Staff work locations include Beaverton (WHQ) Poland (PCC), India (ICC) and China (GC).
* Demonstrated Customer Service approach and commitment to optimizing the user support experience
* Excellent communication skills
NIKE, Inc.

is a growth company that looks for team members to grow with it.

Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development.

No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc.

is committed to employing a diverse workforce.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Career area: Technology

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