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IT Operations Specialist

Blount

This is a Full-time position in Portland, OR posted May 7, 2021.

The Blount family has been in the food business since 1880.

Our product Line includes refrigerated and frozen gourmet soups, side dishes and entrees for food service and retail.

The Company, headquartered in Fall River, MA, is the largest producer of clam chowder in New England and the largest manufacturer of Lobster bisque in the country.
Summary:The IT Operations Specialist installs, configures and troubleshoots desktop PCs, laptops, thin clients, and related software and peripherals; possesses a basic working knowledge of computer networking and network troubleshooting; ensures all PC hardware, software and network connectivity/access problems are resolved in a timely manner by prioritizing support tickets; including in-person, remote or phone support.
Essential Duties and Responsibilities :
Participates in all assignments from the User Services Team
Installs, configures, upgrades and maintains end user computer systems and user access rights per corporate standards.

Performs network troubleshooting to isolate and diagnose common network problems
Supports hardware and software components as required and has the ability to troubleshoot these; such as PCs, printers, copiers, switches and servers, and phones.

Installs, configures, upgrades and maintains end user computer and phone systems.

Provides support and training for standard company software
Possesses technical knowledge and is capable of administering the standard network operating system environment
Interfaces with IT management and other IT personnel for overall equipment standardization and hardware requirements
Performs and insures backups of all network servers and critical user data
Maintains monthly systems and malware updates.

Manage IT documentation for the site IT systems
Work closely with the site to identify IT needs.

Participates in on call rotation for all facilities
Level 1-2 support management (Incidents resolution and laptop setup, production support)
Active directory administration
Asset management (hardware, software, service agreements)
Assist with managing local and group projects
Research and evaluate new technologies ASSIST WITH?

Facilitate and challenge local partners on delivery and quality.

Provide support for new releases and deployments
Perform incident analysis and take actions
Education and/or Experience:
Associates Degree in a technical discipline or equivalent education and experience.

Two years’ experience functioning as a hands-on technical resource in a MS Windows LAN/WAN.

A+, Network+, MSCA certifications and prior experience in a manufacturing environment preferred.

Prior experience working for a small/medium sized company, comfortable with wearing many technology hats and responding to shifting priorities.

Prior experience working in a remote office, ability to work independently while still communicating, collaborating, and taking direction from senior team members located in home office.

We offer: Medical/dental and vision benefits, 401k with Company match and Profit Sharing Plan, Paid time off including vacation, personal time and holidays, Education Assistance Program, Life Insurance and Short Term Disability.

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