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Sales Quality Auditor

PushPay

This is a Full-time position in Redmond, OR posted December 1, 2020.

Are you ready to be part of a mission that is impacting more than the bottom line?

Are you curious, organized, and love coaching others to be their best?

Are you capable of balancing multiple projects?

If so, keep on reading!What We Do:Pushpay exists to bring people together by strengthening community, connection, and belonging.

As the leading provider of mobile apps and giving technology to churches, schools, and nonprofits, Pushpay helps organizations and their communities stay connected anytime, anywhere.We recently announced the exciting news of Pushpay and Church Community Builder merging together to deliver a best-in-class fully integrated church management system (ChMS), custom community app, and giving solutions for organizations in the faith sector.

The combination of our two companies gives us complimentary world class solutions for our customers and aligns strongly with Pushpay’s core strategy of providing innovative, market-leading solutions for customers.Who We Are As A Company:We have over 400 employees between Redmond, Colorado Springs, and Auckland, NZ (where we were founded).

As we scale, it’s important that we hire to our growth culture values of People Come First, Innovation, Excellence, Simplicity and Generosity.

These growth values reflect who we are as a company and how we serve our customers, employees and stakeholders.What You Will Do:The primary concern of someone performing this role is to unpack the problem, discover and document the requirements, and work to support the rapid, agile and continuous delivery of improvements to Pushpay business systems.This role reports to the Sr Director of Technical OperationsKey Areas of Responsibility:As a Sales Quality Auditor (SQA) on our Technical Operations team, you will play a critical role in evaluating Sales and Customer Success phone calls against well defined criteria, and to summarize findings that help the representatives being evaluated grow.

You will collaborate with the managers of those teams to focus on areas of improvement they specify, and to deliver coaching consistent with objectives the managers have for the representatives.* Monitor calls:* Listen and evaluate sales and customer service calls by filling out evaluation forms while listening to calls* Find trends in call performance for individual representatives.* Identify customer needs and expectations and communicate accordingly* Provide written and verbal feedback:* Report performance trends to management to aid in employee coaching, training and development* Create and share training tools and resources with managers and representatives* Participate in Team Collaboration:* Calibrate with QA team bi-weekly to insure evaluations are being performed with low variation between auditors* Communicate findings with team members to find common trends across teams and departments* Support Sales, Customer Success, and Operations departments* This role has a lot of opportunity to assist with projects outside their core responsibilities.

Provide actionable data to various internal support groups as needed.Requirements:To be successful in this role:* Well organized with a strong work ethic* Must understand the sales cycle/process.

Be able to provide Sales related feedback.* Strong attention to detail* Flexible to daily/weekly changes regarding responsibilities and priorities* The ability to anticipate change and adjust priorities accordingly* Must be a team player
– this is simply not the company for you if you don’t work well with others.* Desire to work in a “start-up” environment, with a proactive mindset* Ability to thrive under pressure and welcome feedback* Strong summarizing skills
– ability to sort many details into one, concise theme or idea* Excellent oral, written, and interpersonal communication skills* Knowledge of Google programs (sheets, docs, and slides)* Comfortable with Apple products and processing systems* Salesforce experience, ideal but not required* Bachelor’s Degree, preferredRequired Experience:* 1+ year Sales, Call Center, Customer Service/Customer Support and / or tutoring/mentoring* 1+year CRM (Salesforce) experienceTHIS POSITION IS PHYSICALLY LOCATED IN OUR REDMOND, WA HQ OFFICE

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