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Quality Assurance Program Manager


This is a Full-time position in Remote, OR posted April 1, 2021.

The Risk Operations team is looking for an experienced Program Manager to join the Risk Quality Management team to scale our global quality program.The right person for this role has an eye for detail, is obsessed with quality, and values efficiency. The Quality Management Program Manager will join a highly collaborative team that works diligently to support the broader Risk and Financial Crimes Program at Stripe. In this position, you will work directly with the Quality Management Lead to build out and scale a global quality assurance program both internally and at our vendor sites. You will collect data insights and use that data to provide regular reports to senior leadership about the health of the program and identify areas for opportunity to improve workflows, tooling, and/or training.Stripe is both a technology and a financial services company. You will need to be comfortable straddling both of those worlds every day. The right person for this role thrives in complexity, challenges the status quo, and is excited about building a program that will have a significant impact for Stripe.## You will:* Assist with developing, researching, and conducting quality testing in accordance with applicable policies and procedures for Stripe’s Global Risk Program* Prepare and maintain documentation related to the administration of the quality management program* Draft detailed monthly QA reports encompassing the scores and trends observed, clearly articulating any issues noted and remedial actions to be taken* Work cross-functionally with other risk stakeholders to formulate remediation action items and ensure timely compliance with the associated action plans* Organize and prepare metrics and ongoing management reports related to the program assessments, including any issues identified, outstanding action plans, and progress against plan* Conduct quality control assessments on our third-party vendors as required* Participate in financial partner assessments and regulatory examinations as requested* Guide team members in preparing test plans and updating tooling to complete QA according to best practices## Our ideal candidate will have:* Minimum 3 years of experience across operational quality assurance* Ability to manage multiple projects simultaneously with minimal supervision* Superior writing, analytical, and communication skills* Proficient in SQL

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